Defect Compensation Commitment: If custom metal stampings or sheet metal parts arrive out-of-tolerance, structurally flawed, or oxidized during transit, Hebei Weizhi provides a binding 3-step resolution: 1) 24-Hour 8D Root Cause Analysis upon receiving photos/CMM reports; 2) 100% Free Die Rework and Remake Batches shipped via expedited air courier (DHL/FedEx) at our expense; 3) Full Financial Credit or Refund on all verified non-conforming quantities.
Traceability: Every batch is tagged with a lot-specific traveler routing sheet, archived inspection records, and raw coil Mill Test Certificates (EN 10204 3.1).
What to do when a bulk order arrives defective
Quarantine the affected lot first. Do not mix conforming and non-conforming parts or modify the evidence. Photograph packaging, labels, damage, and representative parts; record quantity, purchase order, lot number, measurement method, and the drawing revision used for acceptance.
Four common defects and compensation standards
| Defect type | Typical evidence | Resolution standard |
|---|---|---|
| Out-of-tolerance dimensions | Calibrated CMM or gauge report tied to drawing revision. | Free sorting/rework where practical, remake of verified rejects, and credit or refund for non-conforming quantity. |
| Surface damage or oxidation | Unopened-carton photos, packing condition, salt-spray or coating inspection record. | Replacement batch with corrected protection and expedited freight at supplier expense. |
| Cracks, burrs, or forming splits | Magnified photos, sample retention, and process or die location. | Die/process correction, first-article approval, then free remake of affected quantity. |
| Wrong material, finish, or configuration | Traveler, label, MTC EN 10204 3.1, and purchase-order comparison. | Full replacement or financial credit/refund for verified non-conforming parts. |
8D RMA handling workflow
- D0-D1: Contain. Notify the supplier within the agreed claim window and quarantine all suspect pieces.
- D2: Describe the problem. Provide PO, lot, quantity, drawing revision, photos, measurements, and shipping condition.
- D3: Temporary action. Agree on sorting, rework, replacement, or a controlled-use decision so production can continue safely.
- D4-D5: Find root cause and corrective action. Review die wear, setup parameters, material certificates, coating controls, packing, and logistics records.
- D6-D7: Verify and prevent recurrence. Approve a corrected first article, update the control plan, and inspect the replacement batch.
- D8: Close. Issue the agreed credit/refund, archive the 8D report, and release the lot only after objective evidence passes.
How to make an RMA claim easy to approve
Use one claim package per lot. Include a count of good, suspect, and rejected pieces; a clear acceptance criterion; measurement equipment and calibration date; and the requested disposition. Keep samples until the supplier confirms closure. This avoids disputes over mixed lots and makes the compensation quantity auditable.
FAQ
How quickly should I report a defect?
Report visible or dimensional defects as soon as they are found, preferably within 24 hours of inspection, with photos and measurements. Early containment protects both production and the evidence.
Who pays for remake shipping?
For verified non-conforming quantities under the quality commitment, Hebei Weizhi covers the remake and expedited replacement freight. The final disposition should be recorded in the 8D/RMA agreement.
Can I request a refund instead of a remake?
Yes. If replacement is not useful or the schedule makes it impractical, request a financial credit or refund for the verified non-conforming quantity and document any approved sorting or rework costs.